Read the CityTutor refund and cancellation policy — when a purchase can be refunded, when it cannot, and how to make a request.
Unused credit packages can be refunded in full within 7 days of purchase provided no contact card has been revealed and no tutoring match has been made. A contact-card reveal is digital content delivered instantly, so it is non-refundable once used.
Cancel a Gold membership within the first 30 days and the fee is refunded pro-rata for the unused period, provided the premium services have not been used. After 30 days the fee is non-refundable but access continues to the end of the paid term.
Payments that fail but still debit your account, duplicate charges and unauthorised transactions are refunded in full to the original payment method automatically.
Email [email protected] from your registered address with your payment reference, the date and amount, what you bought and the reason. We reply within 3 working days and approved refunds reach the original payment method within 5 to 7 working days.