Get in touch with the CityTutor team for help with finding a tutor, posting a requirement, teaching jobs, payments, credits or anything else on the platform. Send the details through the contact form and the team replies by email.
CityTutor support handles account questions, tutor and school profiles, credits and payments, job postings and reports about listings or users.
Many questions are already answered in the Q&A and support desk, including how credits work, how contact details are released, and what verification covers. Checking there first is usually faster than waiting for a reply.
If you are writing about a payment, include the date of the transaction, the plan you selected and your account email. That lets the team find the record without a back-and-forth.
Tutors can ask about profile review, verification and job applications. School and institute accounts are not open yet — tell us what you need and we will let you know when they are.
Parents and students can ask for help choosing between home tuition and online classes, understanding fee information, or resolving an issue with a booking or a tutor conversation.
Support tickets are reviewed by the team and answered by email, usually within a couple of business days.
The Q&A and support desk page covers credits, payments, verification, safety, jobs and the teaching tools.
Do not pay again. Send the payment date, the plan and your account email through the contact form so the team can verify the transaction and correct the balance.
Use the report option on the profile or send the profile link through the contact page, and the team will review it.