Contact CityTutor Support
Get in touch with the CityTutor team for help with finding a tutor, posting a requirement, teaching jobs, payments, credits or anything else on the platform. Send the details through the contact form and the team replies by email.
CityTutor support handles account questions, tutor and school profiles, credits and payments, job postings and reports about listings or users.
What we can help with
- Finding a home tutor or an online tutor for a subject and class.
- Posting or editing a learning requirement.
- Tutor and school profile questions, including verification status.
- Tuition and school teaching job postings.
- Credits, membership plans, coupons and payment issues.
- Reporting a profile, a posting or a user.
Before you write
Many questions are already answered in the Q&A and support desk, including how credits work, how contact details are released, and what verification covers. Checking there first is usually faster than waiting for a reply.
If you are writing about a payment, include the date of the transaction, the plan you selected and your account email. That lets the team find the record without a back-and-forth.
For tutors and teachers
Tutors can ask about profile review, verification and job applications. School and institute accounts are not open yet — tell us what you need and we will let you know when they are.
For families
Parents and students can ask for help choosing between home tuition and online classes, understanding fee information, or resolving an issue with a booking or a tutor conversation.
Related pages
Frequently asked questions
How quickly does CityTutor support reply?
Support tickets are reviewed by the team and answered by email, usually within a couple of business days.
Where can I find answers to common questions?
The Q&A and support desk page covers credits, payments, verification, safety, jobs and the teaching tools.
I paid but my credits did not appear. What should I do?
Do not pay again. Send the payment date, the plan and your account email through the contact form so the team can verify the transaction and correct the balance.
How do I report a fake profile?
Use the report option on the profile or send the profile link through the contact page, and the team will review it.