CityTutor reviews profiles before they appear publicly, shows verification status on the profile, and keeps contact details private until a connection is made. This page explains how that works and what to check before you start classes.
Trust and safety at CityTutor means profile review before publication, protected contact details, and clear reporting routes if something goes wrong.
A profile does not appear in public listings until it has been reviewed. Once published, the verification status is shown on the profile itself, next to the tutor's subjects, classes, qualification and experience, so you can see what has been checked and what has simply been declared.
Verification is not a guarantee about teaching style or results. It confirms that the profile meets the platform's requirements. Always speak to the tutor directly about how they plan to teach your child.
Publishing phone numbers openly invites spam calls and exposes teachers to unwanted contact. CityTutor keeps contact details protected and releases them through the platform when a genuine connection is made, which benefits both sides.
For families this also means fewer fake listings, because a profile cannot be used purely to harvest enquiries.
If a profile looks misleading, or someone behaves inappropriately, use the report option on the profile or send the details through the contact page. Reports are reviewed by the team, and profiles that break the platform rules can be removed.
Keep the conversation on the platform until you are comfortable. That keeps a record of what was agreed, which helps if there is a dispute later.
Profiles are reviewed before publication and the verification status is displayed on the profile. Verification confirms the profile meets platform requirements, and you should still speak to the tutor before starting classes.
No. Contact details are masked in public listings and revealed inside the platform with credit points, which reduces spam calls for tutors and fake listings for families.
Use the report option on the profile, or send the details through the contact page. The team reviews every report and can remove profiles that break the platform rules.
Agree the fee and the payment date before classes begin, and keep a record of payments. Most families pay monthly rather than for a full year in advance.